Investor/Non-investors Complaints Procedure

At MEDRE, we value open communication and are committed to addressing investor concerns promptly and effectively. If you have a complaint or grievance related to your investment or any aspect of the MEDRE project, please follow the procedure relevant to your token holding status:

For Staked Token Holders:

1. Submit your Complaint via your dashboard: Access your dashboard within the MEDRE dashboard and utilize the integrated complaint submission feature. Please provide all necessary details, including your contact information, token holder identification, and a clear description of your complaint.
2. Immediate Acknowledgement and Tracking: Upon submission, your complaint will be logged in your dApp dashboard, and you will receive an immediate email confirmation. You can track the progress and view responses to your complaint directly within your dashboard.
3. Categorization and Initial Review: Your complaint will then be reviewed by one of our customer representatives who will categorize it based on its nature (e.g., token-related, venue-related, compliance-related).
4. Investigation and Response: We are committed to providing a comprehensive response to your complaint within 2 business days. This could include a resolution or a request for additional information.
5. Escalation: If you are dissatisfied with the initial response or resolution, you may request an escalation of your complaint to our Compliance Officer or management of the appropriate department.

For Non-Staked Token Holders (or other):

1. Submit your Complaint via Website Form: Complete the complaint form available on our website at https://mundofy.com. Please provide all necessary details, including your contact information, token holder identification, and a clear description of your complaint.
2. Immediate Acknowledgement: Upon submission, you will receive an immediate email confirmation that your complaint has been received.
3. Categorization and Initial Review: Your complaint will then be reviewed by one of our customer representatives who will categorize it based on its nature (e.g., token-related, venue-related, compliance-related).
4. Investigation and Response: Please note that while your complaint will be acknowledged immediately, it may take up to 3 business days for a full response. This could include a resolution or a request for more information.
5. Escalation: If you are dissatisfied with the initial response or resolution, you may request an escalation of your complaint to our Compliance Officer or management of the appropriate department.

We are dedicated to maintaining transparency and accountability. Your feedback is important to us, and we will make every effort to address your concerns in a timely and professional manner.